Terms of Service

Last updated: August 19, 2026

1.Overview

These Terms of Service ("Terms") govern your use of Violation Scan Pro and any related services (collectively, the "Service"). By accessing or using the Service, you represent that you are at least 18 years old and agree to be legally bound by these Terms.

2.No Legal Advice

Violation Scan Pro is not a law firm and does not provide legal advice, legal representation, or legal services of any kind. The Service is provided for informational and self-help purposes only. Nothing in the Service should be construed as legal advice. You should consult with a licensed attorney in your jurisdiction if you need legal advice.

3.Eligibility and U.S.-Only Use

The Service is intended for businesses and professionals located in the United States. By using the Service, you represent that you reside in one of the 50 U.S. states or territories and that you will use the Service only in accordance with applicable laws in your jurisdiction.

4.Accounts and Security

Dashboard and workspace features, including letter generation, require you to create an account and an organization. You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account. You agree to notify us promptly if you suspect any unauthorized use of your account.

If you create an account and organization but do not start a free trial or paid subscription, we may delete that unused account after a limited period. The current unused-account window is described in our Privacy Policy. Accounts that have started a trial or paid subscription are not treated as unused solely because they later cancel.

If you submit information about your clients, you represent that you have obtained any consent or other lawful basis needed to collect, store, and use that information in the Service, including connecting credit-monitoring accounts and sending mail on a client's behalf.

5.Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. Without limitation, you agree that you will not:

  • Use the Service to engage in any fraudulent, misleading, or illegal activity.
  • Input false or deliberately inaccurate information for the purpose of misleading third parties.
  • Attempt to gain unauthorized access to any systems, accounts, or data of other users.
  • Interfere with or disrupt the normal operation of the Service, including by launching denial-of-service attacks or introducing malware.

6.Payments, Trial, and Pricing

Paid plans, free trials, and mailing credits are offered through the Service. Current prices and plan limits are shown on the pricing page and at checkout. Payment processing is handled by a third-party provider, and your use of that service is also subject to their terms.

Eligible new subscriptions include a free trial. The trial length is shown at checkout. A payment method is required to start a trial. If you do not cancel before the trial ends, the subscription converts to a paid plan and you authorize us to charge the payment method on file the then-current subscription fee, and to continue charging on each billing cycle until you cancel.

Each person and business is eligible for one free trial. We may refuse additional trials or close accounts created to obtain more than one trial.

7.Intellectual Property

All rights, title, and interest in and to the Service, including software, text, design, graphics, logos, and templates (excluding the information you provide), are owned by Violation Scan Pro or its licensors and are protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Service solely for your personal or internal business purposes.

8.Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT ANY PARTICULAR OUTCOME OR THAT ANY LETTER, TEMPLATE, OR RECOMMENDATION WILL PRODUCE A GIVEN RESULT.

9.Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER VIOLATION SCAN PRO NOR ITS OWNERS, OFFICERS, EMPLOYEES, OR PROVIDERS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.Indemnification

You agree to indemnify and hold harmless Violation Scan Pro and its affiliates, officers, employees, and providers from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

11.Changes to the Service and Terms

We may modify or discontinue the Service, in whole or in part, at any time and without notice, to the extent permitted by law. We may also update these Terms from time to time. When we do, we will update the "Last updated" date and, when required by law, provide additional notice. Your continued use of the Service after changes become effective means you accept the updated Terms.

12.Governing Law and Dispute Resolution

To the extent permitted by law, these Terms are governed by and construed in accordance with the laws of the State of Florida, USA, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or your use of the Service will be brought in the state or federal courts located in Florida, unless applicable law requires otherwise.

13.Subscription, Cancellation, and Refund Policy

1. Subscription Billing

By starting a trial or paid subscription, you agree to pay the recurring subscription fees for the plan you select at checkout after any applicable trial ends.

Subscriptions are billed on a recurring monthly basis unless otherwise stated and automatically renew at the end of each billing cycle unless canceled before the renewal date.

2. Automatic Renewal

Your subscription will automatically renew each month using the payment method on file unless canceled before your next billing date.

By starting a trial or purchasing a subscription, you authorize Violation Scan Pro to charge your payment method for all recurring subscription fees applicable to your selected plan after the trial ends, and on each renewal.

3. Cancellation Policy

You may cancel your trial or subscription at any time through your account settings or by contacting our support team at contact@violationscanpro.com. To avoid being charged after a trial, you must cancel before the trial ends.

Upon cancellation:

  • If you cancel during a trial, access ends when the trial ends and you will not be charged unless you later resubscribe.
  • If you cancel a paid subscription, it remains active until the end of your current paid billing period.
  • You will continue to have access through the remainder of that trial or paid period.
  • No future recurring charges will occur after cancellation is processed.

4. Refund Policy

All subscription payments are generally non-refundable. However, we may review refund requests on a case-by-case basis in the event of billing errors or exceptional circumstances.

Because access to the software, platform infrastructure, and related services is provided immediately upon trial or subscription activation, Violation Scan Pro does not provide prorated or partial refunds for:

  • unused time
  • partial billing periods
  • downgrades
  • unused features
  • or account inactivity

If you do not cancel before a trial ends, the resulting paid charge is not refunded solely because you forgot to cancel.

5. Accidental Charges and Billing Errors

If you believe you were charged in error or experienced an unauthorized or accidental renewal, you must contact us within 7 days of the charge date at contact@violationscanpro.com.

Refund requests for duplicate charges, billing errors, or accidental renewals will be reviewed fairly and in good faith on a case-by-case basis. Contact us before disputing a charge with your bank or card issuer. We may suspend or terminate accounts that file chargebacks for charges that match these Terms.

6. Plan Changes

Users may upgrade or downgrade their subscription plans at any time.

  • Upgrades may take effect immediately and may result in a prorated charge.
  • Downgrades will generally take effect at the beginning of the next billing cycle.

Feature availability and usage limits may change depending on the selected plan.

7. Failed Payments

If a payment cannot be successfully processed:

  • your account access may be limited or suspended,
  • services may be interrupted,
  • and your subscription may be canceled after repeated failed payment attempts.

Violation Scan Pro reserves the right to retry failed payments using the payment method on file.

8. Account Termination

Violation Scan Pro may suspend or terminate a user account, an organization, or both, if we reasonably believe you have violated these Terms, engaged in fraudulent or illegal activity, abused the Service, attempted unauthorized access, or otherwise created risk for us or other users. We may also suspend access for failed payments as described above.

Suspended or terminated accounts are not entitled to a refund. We may refuse a new account from the same person, organization, or email address. We may keep limited records needed to enforce a ban.

We may also delete unused accounts that never start a free trial or paid subscription, as described in Section 4 and in our Privacy Policy.

To appeal a suspension, termination, or ban, contact contact@violationscanpro.com.

9. Changes to This Policy

We may update or modify this Subscription, Cancellation, and Refund Policy at any time. Updated versions will be posted on this page with a revised effective date.

Continued use of the platform after policy updates constitutes acceptance of the revised terms.

10. Contact Information

For billing questions, cancellation assistance, or refund inquiries, please contact:

ViolationScan Support
contact@violationscanpro.com

14.Mailing Credits and Delivery

Certain features of the Service allow you to purchase prepaid mailing credits used to print and mail letters on your behalf through third-party mailing providers. By purchasing mailing credits, you agree to the following:

  • Mailing credits are non-refundable once deposited to your account, including any unused balance, whether or not mail has been sent.
  • Mailing credits have no cash value, are non-transferable, and may only be used to pay for mailing services within the Service.
  • Once a letter has been submitted for printing and mailing, the associated credit deduction is final and cannot be reversed.
  • We do not guarantee delivery by the postal service. After a letter is handed off for mailing, delivery is outside our control. We do not refund mailing credits for delayed, lost, refused, or undelivered mail.
  • If you believe a credit deduction resulted from an error (for example, a duplicate charge or a documented failure before the letter was handed off for mailing), contact support. Verified errors will be corrected through an account credit or debit adjustment after review; cash refunds are not provided.

15.Third-Party Integrations

The Service may let you connect third-party products, including credit-monitoring providers, print-and-mail vendors, payment processors, and similar tools. Those products have their own terms and privacy policies. You are responsible for reviewing them before you connect or use an integration.

We are not responsible for third-party products. We may suspend, restrict, or disable an integration at any time if needed to operate or protect the Service.

16.Contact Us

If you have questions about these Terms of Service, you can contact us at:

Email: contact@violationscanpro.com